Genghis Delivery: How and When You Receive Your Codes

Last updated: 5 May 2026

Genghis delivers digital codes to the email address you provide at checkout, automatically and within minutes of on-chain payment confirmation. The delivery process is fully automated — no manual review, no business-hours delay. End-to-end timing is dominated by the blockchain you choose: Solana, Algorand, and Tron typically deliver within seconds of broadcast; Ethereum within 1–3 minutes; Bitcoin between 10 minutes and an hour depending on network conditions. The email contains your code, redemption instructions, an order receipt, and a link back to your order page in case the email is mislaid. This article covers the timing expectations for each chain, the email format, what to do if delivery is delayed, and how to retrieve a code if you lose the email.

What does the delivery email look like?

Once your transaction confirms, Genghis sends an email from a genghis.pro sender address with the subject line "Your Genghis order is ready". The email contains:

• The code itself — clearly displayed, with the brand and denomination labelled. For game keys, this is the activation key; for gift cards, the redemption code or PIN.
• Redemption instructions — specific to the issuer. For example, an Amazon code shows the URL to redeem on the correct country domain; a Steam wallet code shows the Steam redemption flow.
• Order details — order number, product name, denomination, the cryptocurrency you paid in, and the USD-equivalent amount.
• Transaction hash — the on-chain reference for your payment, useful for record-keeping.
• A link back to the order page on Genghis where the code is also stored. If you lose the email, you can retrieve the code there.

Save the email or screenshot the code. Treat it like physical cash — anyone with the code can redeem it. Once redeemed at the issuer, it's spent.

How long does delivery take by cryptocurrency?

This is where the choice of chain matters. The full timing breakdown:

• Solana (SOL), Algorand (ALGO): sub-second on-chain confirmation; total delivery typically under 60 seconds from payment broadcast.
• Tron (TRX), USDT on Tron: 1–3 second confirmation; total delivery typically under 60 seconds.
• Polygon (MATIC), BNB Smart Chain: ~30 second confirmation; total delivery 1–2 minutes.
• Litecoin (LTC), Dogecoin (DOGE): 1 minute first confirmation; total delivery 2–3 minutes.
• Ethereum (ETH) and ERC-20 tokens: 12–15 second blocks; with 1 confirmation typically required, total delivery 1–3 minutes during normal congestion.
• Cardano (ADA), XRP, Stellar (XLM): 30–60 second confirmation; total delivery 2–3 minutes.
• Bitcoin (BTC): 10-minute average block time; with 1 confirmation typically required, total delivery 10 minutes minimum, longer during network congestion. If you pay a low fee, it can take up to an hour or more.

If you need fast delivery, choose a fast-confirming chain. For Bitcoin, set a fee that gets you into the next 1–2 blocks (your wallet's "fast" or "high priority" setting).

What's actually happening between payment and email?

Walking through the steps the platform performs automatically:

1. You broadcast a transaction from your wallet to the address NowPayments displayed at checkout.
2. NowPayments monitors the relevant blockchain for transactions to that address.
3. Once the transaction reaches the required number of confirmations, NowPayments marks the order as paid and notifies the Genghis backend.
4. The Genghis order processor pulls the next available code from inventory for your specific product, attaches it to your order, and triggers the delivery email.
5. The email service sends the message to your address.

Steps 4 and 5 typically execute within 5–10 seconds of the on-chain confirmation. The dominant variable is step 2 — how long the chain takes to confirm. Hence the per-chain timing variation above.

What if my email hasn't arrived?

Five things to check, in order:

1. Spam folder. First-time emails from a new sender are sometimes filtered, especially by Gmail and Outlook with aggressive filtering. Mark "not spam" to whitelist future emails from genghis.pro.
2. Promotional/Updates tabs. Gmail's tabs sometimes route order emails to "Updates". Search "Genghis" across all tabs.
3. The email address you entered at checkout. A typo here is the most common reason for non-delivery. Check your order confirmation page on Genghis — the address used is shown there.
4. The on-chain status. If your transaction is still pending on the blockchain, the code hasn't been released yet. Look up your transaction hash on the relevant block explorer (mempool.space for Bitcoin, etherscan.io for Ethereum, solscan.io for Solana, etc.) to see the confirmation status.
5. The order page. Genghis shows the code on the order page once it's released, even before the email arrives. Bookmark or save the order URL at checkout — you can return to it any time.

If the transaction is fully confirmed on-chain but no code appears 30 minutes later, contact support through the contact page. Provide your order number and the transaction hash. Support typically resolves delivery issues within a few hours during business hours.

Can I retrieve a code I've already received?

Yes. Every order has a unique URL on Genghis that's tied to your order number. If you bookmark this at checkout, you can return any time to see the order details and the code. The URL is also included in the delivery email.

If you've lost both the email and the URL, contact support with whatever information you have — payment transaction hash, approximate date and time, the email address you used. The team can look up the order and resend the email.

For account-holders, the order history is also available in your account dashboard. Account creation is optional but useful if you're a frequent buyer.

Are there delivery delays I should expect?

For the standard catalogue — gift cards, game keys, eSIMs, prepaid card top-ups — delivery is automated and instant after on-chain confirmation. Two situations can cause non-instant delivery:

• Inventory replenishment for high-demand products. Rare for the major brands like Amazon, Steam, PlayStation, and Xbox, but possible for niche country variants where inventory is replenished on demand. The product page indicates "Instant" or "Manual" delivery before you check out — check before purchasing if this matters.
• Manual-fulfilment products. A small number of specialised products (some travel vouchers, certain region-locked items) require manual fulfilment by the supplier. These are clearly labelled. Expected delivery for manual products is a few hours, up to one business day in edge cases.

For the vast majority of products — over 95% of the catalogue — delivery is automated and matches the chain timing above.

What if the code doesn't redeem at the issuer?

Rare, but covered. The most common causes of redemption failure:

• Country mismatch. The code is for a different country than the account you're trying to redeem on. Most gift cards are country-locked at the issuer level. Double-check the redemption country shown on the product page before buying.
• Already redeemed. Extremely rare on Genghis (codes come from authorised distributors with clean inventory), but if it happens, support resolves it under the refund policy.
• Issuer-side technical issue. Occasionally a brand's redemption page has downtime. Try again later; if persistent, contact support.

The Genghis refund policy provides for refund or replacement of any code that is genuinely unredeemable through no fault of the buyer. The path to recourse: report the issue through the contact page, support verifies with the issuer, and a refund (in your original cryptocurrency) or replacement code follows.

Email security and phishing

Two important reminders about delivery emails:

• Genuine Genghis emails come from the genghis.pro domain. Anything else claiming to be Genghis is a phishing attempt.
• Genghis will never ask you to "verify" your wallet or "release" a transaction by signing something. Once you've sent payment, the only thing left to happen is receiving the code — there are no further steps that require your wallet's signature.

If you receive an email that looks like Genghis but feels off — different sender domain, requests beyond just the code, links to unfamiliar URLs — treat it as suspicious and verify by going directly to https://www.genghis.pro and contacting support there.

What if I pre-order or buy in advance?

Some products on the Genghis catalogue — particularly upcoming game keys for unreleased titles — are available as pre-orders. The buying flow is the same (browse, add to cart, pay with crypto), but the delivery timing differs:

• Confirmed pre-orders deliver the activation key on the official release date, not at the moment of payment. Your purchase is reserved against the inventory; you receive a confirmation email at checkout, then a second email containing the actual key on release day.
• Standard digital products (gift cards, currently-available game keys, eSIMs, prepaid cards) deliver immediately on confirmation as described above.
• Bundled purchases with mixed inventory — a current gift card and a pre-order, for instance — split the delivery: the immediate items are sent on confirmation, the pre-orders are sent on their respective release dates.

The product page indicates whether an item is currently available or pre-order before checkout. If you specifically need a code immediately, filter for "Instant delivery" products. The most popular categories — Amazon, Steam, PlayStation, Xbox — are all instant.

How is your gift card code secured after delivery?

The moment a code arrives in your inbox, the security model shifts from "platform protected" to "buyer protected". Genghis has done its part — sourced the code from an authorised distributor, delivered it through an encrypted email transit channel, and stored it on the protected order page as a backup. From the buyer's side, three principles apply:

Treat the code like physical cash. Anyone with the code can redeem it. Once redeemed, it's spent. There is no "ownership" attribution at the issuer level — possession equals control. This makes screenshots of codes posted publicly, codes shared in chat groups, or codes sent unencrypted to third parties extremely risky.

Redeem promptly when possible. The faster you redeem the code at the issuer (Amazon, Steam, etc.), the smaller the window in which an interceptor could exploit it if your email account were ever compromised. Once redeemed at the issuer, the code is associated with your account at the issuer level and cannot be used by anyone else.

Secure the email account itself. The single most-important security action: enable two-factor authentication on the email account where Genghis sends codes. If your email account is compromised by a password leak, attackers can read every email — including codes that haven't yet been redeemed. 2FA on email is the cheapest and highest-impact security investment a buyer can make.

For high-value purchases — multi-thousand-dollar prepaid cards, expensive game key bundles — consider using a dedicated email address for Genghis purchases that's not used elsewhere. This isolates the codes from your general email exposure surface.

How does delivery scale during peak demand?

The Genghis delivery infrastructure is fully automated, which means it handles peak demand the same way it handles steady-state: instantly, in parallel, without human bottleneck. Specific peaks the platform routinely handles:

• Major game release days. When a high-demand game (Call of Duty, FIFA, GTA) launches, demand for matching game keys and Steam wallets can spike. Inventory is pre-loaded; delivery is unaffected by surge.
• Seasonal spikes. Black Friday, Cyber Monday, Christmas Eve, and gift-giving holidays in major markets all produce visible surges. The order processor is sized to handle these without queue.
• Crypto market volatility. When BTC or ETH prices move sharply, transaction volume on Genghis often follows — holders cashing out gains into spending. The payment processor (NowPayments) absorbs the surge; Genghis-side delivery is unaffected.
• Post-airdrop spending. When a major airdrop (Optimism, Arbitrum, EigenLayer-class events) lands, recipients often immediately spend portions on practical goods. Genghis sees these waves and handles them automatically.

The only surge condition that affects user-experienced delivery time is on-chain congestion of the buyer's chosen network — specifically, Bitcoin and Ethereum during peak hours when fees spike and confirmation slows. That's a chain-side phenomenon, not a Genghis-side one. Choosing a faster chain (Solana, Algorand, Tron, Polygon) is the user's hedge against this, and the cumulative experience for users who default to fast chains is genuinely indistinguishable from a regular online checkout — the crypto layer becomes invisible at the user level.

External references: mempool.space (Bitcoin explorer) | Etherscan (Ethereum explorer) | Solscan (Solana explorer)