Can I talk to a human?

Yes: write to samantha@genghis.pro, where a person on our team reads every email.

Support is by email only, and there is no phone line. The chat window on this Help Center is an assistant that answers from these articles. Ask it for a person and leave your email address: the reply comes by email. We reply within 24 hours on business days.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

Is the chat on this Help Center a person?

No, the chat is an assistant that answers from the articles in this Help Center. When the articles do not settle your question, ask the assistant for a person and leave your email address. The answer then reaches you by email, in a thread you can reply to.

Can I call Genghis?

No, we do not offer phone support. Email keeps a written record for both sides: your transaction ID, your screenshots and our answers stay together in one thread.

What should I write so a person can help?

Your order number, or the transaction ID (TxID) if you have no order number, and what went wrong. Write from the email address you used at checkout. The full list is in how to contact support and what to include. If you paid and have no code, start with what to do when you paid but have no code.

Who reads my email?

A person on our team, every time. Replies come only from samantha@genghis.pro, so a support agent writing to you from any other address or account is not us. Read whether Genghis is legit and safe to use.

Still stuck? Write to samantha@genghis.pro with your order number.