How do I contact Genghis support, and how fast do you reply?

Write to samantha@genghis.pro: support is by email only, and we reply within 24 hours on business days.

Write from the email address you used at checkout and include your order number, or the transaction ID (TxID) if you have no order number. A person on our team reads every email. There is no phone line, and the chat window on this Help Center is an assistant, not a person.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

What should I include in my email?

Everything we need to find your order without asking you twice.

• Your order number, from the subject of our order emails. No number? Read how we find an order without its number.
• The transaction ID (TxID) for anything about a payment. Read where to find your transaction ID.
• What went wrong, in a sentence or two, with a screenshot if you have one.

How fast do you reply?

We reply within 24 hours on business days. When you write again about the same order, reply in the same thread, so the whole case stays in one place.

Can I call you or chat with someone?

No phone, and no live chat with a person. The chat window on this Help Center answers from these articles, and you can ask it for a person. Read how to reach a person on our team.

How do I know a message really comes from Genghis support?

Genghis support writes only from samantha@genghis.pro. If an account on social media or in a chat app says it is Genghis support, it is not us. Our shop is genghis.pro and this Help Center is help.genghis.pro. NOWPayments, which processes our crypto payments, sends its own payment emails; support answers still come only from samantha@genghis.pro. Read whether Genghis is legit and safe to use.

Still stuck? Write to samantha@genghis.pro with your order number.