How do I get a refund, and in which coin is it paid?

Email samantha@genghis.pro within 30 days; approved refunds are paid in USDT or USDC on Ethereum or BNB Smart Chain, or as Genghis Points.

We refund a code that fails at first redemption, arrives incomplete or never arrives, and an order where our product page showed the wrong region. Whatever coin you paid with, you choose how to receive the refund, and we pay it 1 to 3 business days after we approve it. A person on our team reads every request.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

When can I get a refund?

Refunds within 30 days if a code fails at first redemption, arrives incomplete or never arrives, or our page showed the wrong region. An eSIM is refunded in full within 30 days if it has not been installed.

When is a refund not possible?

Redeemed codes, codes that expired after delivery, and restrictions on your own account or region when our page was correct. The same goes for requests made after 30 days and for an eSIM already installed on a phone or tablet.

In which coin and network is my refund paid?

In USDT or USDC on Ethereum (ERC-20) or BNB Smart Chain (BEP-20), or as Genghis Points. You choose, and you get the full US dollar value you paid.

• Not in the coin you paid with. If you paid in Bitcoin, or in USDT on Tron, the refund still comes in USDT or USDC on one of those two networks.
• No wallet on those networks? Most exchanges give you a USDT deposit address on ERC-20 or BEP-20. Send us that address and tell us which network it is on.
• Genghis Points are credited to your Genghis account and work on any future purchase. 1 Point is worth $0.01 at checkout, and Points never expire. See how Points work.

How do I ask for a refund?

1. Write to samantha@genghis.pro from the email address you ordered with.
2. Add your order number. No order number? Send the transaction hash (TxID) from your wallet or exchange.
3. Say what went wrong. A screenshot helps.
4. Tell us how you want the refund: USDT or USDC with the network and your address, or Genghis Points.

How long does a refund take?

1 to 3 business days after we approve it. A crypto refund then needs to confirm on the network. If more than 3 business days have passed since the approval, reply in the same email thread and we check it.

What if my code never arrived or my payment was short?

Start with what to do when you paid but have no code: most missing codes are found and delivered. If less crypto arrived than the amount shown, read what happens when the amount is wrong. If a code does not work, check what to try before asking for a refund. The full rules are on the refund policy page.

Still stuck? Write to samantha@genghis.pro with your order number.