How do I get a refund, and in which coin is it paid?

Open a request in the Help Center within 30 days; approved refunds are paid as Genghis Points or in USDT on BNB Smart Chain, sent to your email.

A code that fails at first redemption, arrives incomplete or never arrives is replaced first, or refunded if it cannot be replaced or none comes within 5 business days. An order where our product page showed the wrong region is refunded directly. Whatever coin you paid with, you choose Points or USDT, and we pay it 1 to 3 business days after we approve it. A person on our team reads every request.

By Claudio Cuccovillo, founder of Genghis. Last updated: October 23, 2026.

When can I get a refund?

Report the problem within 30 days. A code that fails at first redemption, arrives incomplete or never arrives is replaced, or refunded if no replacement comes within 5 business days. An order where our product page showed the wrong region is refunded directly. An eSIM is refunded in full within 30 days if it has not been installed.

What happens when a code does not work?

We check your report and ask the supplier the code came from for a replacement, which we send you at no cost. If the code cannot be replaced, or no replacement arrives within 5 business days of your report, you get a full refund of what you paid instead.

When is a refund not possible?

Redeemed codes, codes that expired after delivery, and restrictions on your own account or region when our page was correct. The same goes for requests made after 30 days and for an eSIM already installed on a phone or tablet. A product that works as described is not refunded if you change your mind. Nor is a prepaid card whose issuer asks for ID or other checks: that is the issuer's rule, not a fault in the card.

In which coin and network is my refund paid?

As Genghis Points or in USDT on BNB Smart Chain (BEP-20). You choose, and you get the full US dollar value you paid.

• Not always the coin you paid with. Paid in Bitcoin, in USDT on Tron or in USDC on Ethereum? You still choose USDT on BNB Smart Chain or Genghis Points.
• No wallet address needed. A USDT refund is sent to the email address on your order through NOWPayments, our payment processor. You collect it in a ChangeNOW account, as the next section shows.
• Genghis Points are credited to your Genghis account and work on any future purchase. 1 Point is worth $0.01 at checkout, and Points never expire. See how Points work.

How do I receive a USDT refund?

Open the email from NOWPayments and activate your ChangeNOW account through its link: the USDT shows there.

1. Look for an email from NOWPayments, our payment processor. If you cannot find it, check your spam folder.
2. Open the link in that email.
3. Activate your ChangeNOW account with the same email address.
4. Your USDT on BNB Smart Chain shows in that account, for the exact amount refunded.

Open the NOWPayments email as soon as it arrives: the refund waits in your ChangeNOW account until you activate it. We count a refund as sent when NOWPayments emails you the payout, not when you activate the account.

How do I ask for a refund?

1. Open a request in the Help Center with the email address you ordered with.
2. Add your order number. No order number? Send the transaction hash (TxID) from your wallet or exchange.
3. Say what went wrong. A screenshot helps.
4. Choose your refund: Genghis Points or USDT on BNB Smart Chain.

How long does a refund take?

We send it 1 to 3 business days after we approve it. If more than 3 business days have passed since the approval and no NOWPayments email or Points arrived, reply to your request and we check it. Read when you receive your refund.

What if my code never arrived or my payment was short?

Start with what to do when you paid but have no code: most missing codes are found and delivered. If less crypto arrived than the amount shown, read what happens when the amount is wrong. If a code does not work, check what to try before asking for a refund. The full rules are on the refund policy page.

Still stuck? Open a request with your order number.