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  2. Orders, delivery and refunds

Orders, delivery and refunds

Where your code is, what to do when it has not arrived, and how refunds work.

Section

Delivery

12 articles
  • How and when do I get my code? →
  • I paid but haven't received my code. Where is it? →
  • How long does delivery take after I pay? →
  • NOWPayments says my payment is done, but I have no code. What now? →
  • Why doesn't my order show in my account? →
  • I don't have my order number. How do you find my order? →
See all 12 articles →
Section

Refunds

2 articles
  • How do I get a refund, and in which coin is it paid? →
  • When will I receive my refund? →
Section

Troubleshooting

1 articles
  • My gift card code doesn't work. What should I check? →
Didn't find what you need? Browse the other categories or contact support directly.
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