We send your refund 1 to 3 business days after we approve it; a USDT refund arrives as an email from NOWPayments.
Before we can approve and pay it, we need your choice: Genghis Points or USDT on BNB Smart Chain (BEP-20). A USDT refund goes to the email address on your order, so you do not need to send us a wallet address. The 1 to 3 business days count from approval, not from your first request.
By Claudio Cuccovillo, founder of Genghis. Last updated: October 23, 2026.
When do the 1 to 3 business days start?
On the day we approve the refund. Before that, a person on our team checks your request against the refund rules. For a code that does not work, we first ask for a replacement. If it cannot be replaced, or none comes within 5 business days of your report, we approve the refund. Read when a refund is possible and in which coin it is paid.
What do you need from me before approval?
How you want to receive the money, from the email address you ordered with.
- USDT: nothing else. We send USDT on BNB Smart Chain to the email address on your order through NOWPayments, our payment processor.
- Genghis Points: credited to your Genghis account. 1 Point is worth $0.01 at checkout, and Points never expire. See how Genghis Points work.
How do I collect a USDT refund?
Open the NOWPayments email, follow its link and activate your ChangeNOW account: the USDT shows there.
- Look for an email from NOWPayments. If you cannot find it, check your spam folder.
- Open the link in that email.
- Activate your ChangeNOW account with the same email address.
- Your USDT on BNB Smart Chain shows in that account, for the exact amount refunded.
Open the NOWPayments email as soon as it arrives: the refund waits in your ChangeNOW account until you activate it. We count a refund as sent when NOWPayments emails you the payout, not when you activate the account. The full terms are in the refund policy.
My refund is late. What should I do?
First check your spam folder for the NOWPayments email. If it is not there and more than 3 business days have passed since the approval, reply to your request with your order number, or open a new request. We reply within 24 hours on business days. For every way to reach us, read how to contact support.
Waiting on a refund for a code that failed or never arrived? Read what to check when a gift card code does not work or what happens when a product runs out after you pay.
Still stuck? Open a request with your order number.