Check your prepaid card balance on the issuer's own site or app, using the card or voucher details we delivered to you.
Each issuer runs its own balance page, listed below. If the balance looks low, a merchant hold, a voucher fee or an expiry date can explain it. Check only on the issuer's page: Neosurf warns never to enter a PIN on any other site.
By Claudio Cuccovillo, founder of Genghis. Last updated: September 26, 2026.
Where do I check my balance?
On the issuer's page for your card (checked September 25, 2026):
| Card or voucher | Where to check |
|---|---|
| Prepaid Visa Reward USA, Prepaid Visa eReward USD, Mastercard eReward Virtual Accounts, Visa Prepaid Card Canada | YourRewardCard.com |
| American Express USD | AmexRewardCard.com |
| Vanilla Visa Canada | vanillaprepaid.com, with the card number, expiry date and CVV |
| Vanilla Visa Japan | vvgift.jp, with the 15 character code and the mobile number used for the SMS password |
| Visa Prepaid Card Australia | The Card Network app |
| Prepaid Mastercard (My Payment Vault) USD | Your token link, your account, or the card login with number and CVV |
| Prepaid Mastercard at virtualcardredemption.com | Your account on virtualcardredemption.com |
| Blue Prepaid | The Wallet tab of the Blue Rewards app |
| Neosurf | The Check Voucher page, voucher.neosurf.com, with the full PIN |
| CASHlib | cashlib.com, "Verify a voucher" |
| paysafecard | paysafecard.com, balance check with the 16 digit code |
| Bitsa and PCS | The Bitsa app, or the PCS app and mypcs.com |
| Rewarble | Your Rewarble account, after you redeem |
| Crypto Voucher | The redeem page, which shows the code's value |
A merchant cannot show a Vanilla Visa Japan balance, per its issuer. For a card not listed, use the issuer named on its product page.
Why is my balance lower than what I bought?
Usually a hold or a fee, per the issuers (checked September 25, 2026):
- Holds: hotels, car rentals and restaurants may authorize more than the bill, and the extra stays blocked until the final amount posts.
- Monthly fees on vouchers: Neosurf charges EUR 3 a month after 3 months without use and CASHlib EUR 5 a month from 3 months after issue; paysafecard lists its own fees, country by country, on its site.
- Expiry: Mastercard eReward funds expire with the card. Rewarble vouchers last 12 months, Crypto Voucher codes 180 days, Bitsa vouchers 3 months and Blue Prepaid cards 12 months.
Spend or redeem early. Read why a card is declined, where your card works, and the prepaid Visa and prepaid Mastercard guides. If an issuer asks you to verify first, read why Genghis might ask for ID.
Still stuck? Write to samantha@genghis.pro with your order number.