Why might Genghis ask for my ID?

Genghis may ask for ID in one case: when you want to buy above the purchase limits, and we tell you before you pay, never after.

No KYC at checkout: an email address is all we ask for. Within the limits you never upload a document, take a selfie or give proof of address. Separately, some prepaid card issuers may ask for ID when you activate or load the card. That is the issuer's rule.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

Do I need ID to buy on Genghis?

No, not within the purchase limits. You need an email address to receive your codes, and that is all. Purchase limits apply: see the AML and purchase limits page, and read whether Genghis is legit and safe to use.

When can Genghis ask for my ID?

When you want to spend above the purchase limits. Above these limits, email samantha@genghis.pro before ordering. We may ask for ID before payment. We handle these purchases case by case, keep any documents only as long as the law requires, and never use them for marketing. Read how much you can buy on Genghis.

Why does my prepaid card ask for ID when Genghis doesn't?

Because the card's issuer asks, not Genghis. A prepaid Visa or Mastercard is issued by a bank or an electronic money institution, which sets its own rules. The issuer may ask you to verify your identity when you activate the card, load it or pass a balance threshold, and we cannot waive that request. Cards you can spend at a single brand rarely ask for ID. Read how to buy a prepaid Visa card or a prepaid Mastercard with crypto.

Can an order be refused for other reasons?

Yes, under sanctions rules. We do not sell to customers in jurisdictions under comprehensive sanctions, or to anyone on an applicable sanctions list, and our payment processor runs its own screening on the crypto side. Where an order is refused after payment, we refund it. If you think an order was refused in error, write to samantha@genghis.pro and a person will look at it.

How do I know an ID request really comes from Genghis?

Check the sender: Genghis support writes only from samantha@genghis.pro. Support is email only, so an account on social media or in a chat app that says it is Genghis support is not us. Read how to spot a fake Genghis site, email or support account and what KYC is and why Genghis asks only for an email.

Still stuck? Write to samantha@genghis.pro with your order number.