Can I get a refund on an eSIM?

An eSIM is refunded in full within 30 days if it has not been installed.

Once installed, it counts as used. Write to samantha@genghis.pro with your order number, or reply to the eSIM email. Refunds are paid in USDT or USDC (ERC-20 or BEP-20) or as Genghis Points, 1 to 3 business days after approval.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 26, 2026.

When is an eSIM not refunded?

Once it is installed on a phone or tablet, or after 30 days. An installed eSIM counts as used and cannot be refunded, in the same way as a redeemed code. Check whether your phone supports eSIM before you install it.

What if my installed eSIM never connects?

If the cause is not your phone or your settings, our rules for a product that does not work apply. Do not delete the eSIM while we check the problem: a deleted eSIM cannot be issued again. Start with what to check when your eSIM does not connect.

How do I ask for a refund?

By email, within 30 days of purchase.

1. Write to samantha@genghis.pro from the email address you ordered with, or reply to the eSIM email.
2. Add your order number.
3. Say whether the eSIM was installed, and what went wrong.
4. Choose USDT or USDC with the network and your address, or Genghis Points.

A person on our team reads every request. Read how refunds are paid, and in which coin, how to contact us, or the full refund policy.

What about eSIM credit from other brands?

Those follow the rules for codes. The eSIM catalog also lists three eSIM credit vouchers from other brands, redeemed on each brand's own site. Refunds within 30 days if a code fails at first redemption, arrives incomplete or never arrives, or our page showed the wrong region.

More: how Genghis eSIMs work.

Still stuck? Write to samantha@genghis.pro with your order number.