Check that the card's region matches your account country, that you are on the brand's own redemption page, and that the code is copied exactly.
Run the five checks below in order. If the code still fails, write to samantha@genghis.pro within 30 days with your order number and a screenshot of the error from the brand's redemption page. A code that fails at first redemption, arrives incomplete or never arrives is replaced, or refunded if no replacement comes within 5 business days. A wrong region on our page is refunded.
By Claudio Cuccovillo, founder of Genghis. Last updated: October 23, 2026.
What should I check first?
The region, then the platform, the typing, whether the code was already used, and the expiry date.
- The region. Gift card redemption is region locked: an Amazon US card redeems on amazon.com, an Amazon DE card on amazon.de. Each product page lists the country or region where the code works. Compare it with the country of your account on the brand's site.
- The platform. Redeem on the brand's own redemption page or app. The product page shows the redemption steps for the brand you bought.
- The typing. Copy the code from the payment screen or from the page our email links to, and paste it rather than typing it. Check that no space slipped in before or after it. Lost the page? Read how to get your code back after closing the page.
- Already used. Look at your balance or redemption history on the brand's site: an earlier attempt may have worked.
- The expiry date. Expiration is set by the brand, not by Genghis. Check the product page and the brand's own terms.
What should I send if the code still doesn't work?
Your order number and a screenshot of the error, within 30 days of your purchase. Write to samantha@genghis.pro from the email address you ordered with, and include:
- your order number: it is in the subject of our emails;
- a screenshot of the error on the brand's redemption page;
- the country your account on the brand's site is set to.
No order number? Read how we find your order without one. A person on our team reads every email, and we reply within 24 hours on business days.
Will I get a replacement or a refund?
If the code fails at first redemption, you get a replacement at no cost. If it cannot be replaced, or none comes within 5 business days of your report, you get a full refund. Write within 30 days. Not refunded: redeemed codes, codes that expired after delivery, restrictions on your own account or region when our page was correct, and a change of mind. Refunds are paid as Genghis Points or in USDT on BNB Smart Chain, 1 to 3 business days after approval. A USDT refund is sent to the email address on your order. Read how to get a refund, and in which coin it is paid, or the full refund policy.
Related questions
Still stuck? Write to samantha@genghis.pro with your order number.