How and when do I get my code?

Your code appears on screen as soon as the payment confirms on the network. We also email you a link to it.

How long the confirmation takes depends on the coin. Most orders are delivered automatically; a small share is checked by hand before delivery. Guests and account holders get the code the same way, and with an account it also stays in your order history. If nothing arrives, write to samantha@genghis.pro with your transaction ID.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

Where does my code appear?

In two places: on the payment screen, and in an email with a link to the code.

• On the payment screen: the code shows there once the payment confirms. As a guest, you see it in the browser you paid from.
• By email: we send a link to the code from samantha@genghis.pro to the address you typed at checkout. The link works from any device.
• In your order history: with an account, your codes also stay there.

We never send codes by SMS or to a crypto wallet. Read why your code is not sent to your crypto wallet.

Which emails will I get?

Two for a normal order, both from samantha@genghis.pro and both with your order number in the subject line.

The receipt can arrive before the code email: the code email follows once the code is issued, and the code is also on the payment screen. Read what to do if you got the confirmation email but no code.

You may also get an email from NOWPayments, the third-party processor that handles crypto payments for Genghis, saying your payment is finished. That email confirms the payment only, not the delivery. Read what to do when NOWPayments says your payment is done but you have no code.

How long does delivery take?

As long as your payment takes to confirm on the network. "Instant delivery" on Genghis means your code appears as soon as the payment confirms. How long the confirmation takes depends on the coin and the network, and congestion can slow any network. Read how long delivery takes after you pay.

What can make my order take longer?

Five things: the first three concern the payment, the last two the order.

• The payment is still confirming. Check the transaction in your wallet or on a block explorer. Read what to do when a payment is stuck on Processing or Pending.
• You paid from an exchange. Exchanges process withdrawals on their own schedule, so the payment can reach the network later than from a wallet you control.
• Less than the amount due arrived. An order paid short does not complete on its own. Read what to do when your payment says partially paid.
• A person checks the order. See the next section.
• The product ran out after you paid. This is rare. See below.

Why is my order being checked by a person?

Because it is large, above the purchase limits, or its payment needs a closer look. Most orders are delivered automatically; a small share is checked by hand before delivery. Above the purchase limits, email samantha@genghis.pro before ordering. We may ask for ID before payment. The limits are on the AML and purchase limits page. If your order is under review, watch for our email and reply in that thread. Read why an order is under review.

What happens if the product runs out after I pay?

You choose another amount of the same card, or you get a refund. Stock running out between your payment and delivery is rare. When it happens, the thank-you page can offer you other amounts of the same card. If you leave the page without answering, we email you the offer with the subject "Order [order number]: an alternative for your gift card". Otherwise you get a refund under the refund rules. Read what happens when a product runs out after you pay.

Do I need an account to get my code?

No. Guest checkout works on every product, and an email address is all we ask for. The difference is where your code stays afterwards.

A guest order stays a guest order: creating an account later with the same email address does not move it into the account, so keep the email with the link. To keep your orders in one place and earn Points, create an account before you pay: select "Sign in", then "Create account", and enter an email address and a password. Read why an order may not show in your account, or see how Genghis Points work.

How do I get my eSIM?

Your eSIM QR code appears on your order page and arrives by email once the payment confirms. Genghis eSIMs are data only, with no phone number. An eSIM is refunded in full within 30 days if it has not been installed; once installed, it counts as used. A deleted eSIM cannot be issued again, so do not delete it while a problem is being checked. Browse eSIM data plans for 50 countries and a Europe-wide plan.

What should I do if my code has not arrived?

Run through these checks, then write to us.

1. Check that the payment confirmed, in your wallet or on a block explorer.
2. Search your inbox and spam folder for samantha@genghis.pro.
3. Check the email address you typed at checkout. Read what to do if you entered the wrong email address.
4. Closed the page before you saw the code? Read how to get your code back after closing the page.
5. No order number? Read how we find your order without one.

Still nothing? Write to samantha@genghis.pro with the email address you used at checkout and the transaction ID (TxID) from your wallet or exchange, plus the order number if you have it. A person on our team traces the payment and delivers the code or refunds you. We reply within 24 hours on business days. Read what to do when you paid but have no code.

Related questions

• I paid but haven't received my code
• My gift card code does not work
• How to get a refund, and in which coin it is paid
• Which cryptocurrencies you can pay with
• Genghis FAQ

Still stuck? Write to samantha@genghis.pro with your order number.