The product ran out after I paid. What happens now?

The thank-you page can offer you another amount of the same card; if none suits you, you get a refund.

A card running out between your payment and delivery is rare. When it happens, the thank-you page can show other amounts of the same card for you to choose from. If you leave without answering, we email you the offer. If no other amount suits you, or none is available, you get a refund under our refund rules.

By Claudio Cuccovillo, founder of Genghis. Last updated: October 23, 2026.

Why could I pay for a card that then ran out?

Codes come from authorized distributors, and a card can sell out there in the time between your payment and delivery.

Where do I find the offer?

On the thank-you page that opens after your payment, if it is still open. If you closed it or left without answering, look for our email with the subject "Order [number]: an alternative for your gift card". Check your spam folder too.

Can I have a refund instead?

Yes. Write to samantha@genghis.pro with your order number and say you prefer a refund. Refunds are paid as Genghis Points or in USDT on BNB Smart Chain, 1 to 3 business days after approval. A USDT refund is sent to the email address on your order. Read how to ask for a refund and in which coin it is paid, and when your refund arrives.

What if I see neither the offer nor my code?

A missing code has other causes too: the payment may still be confirming, or less than the amount due may have arrived. Read what to do when you paid but have no code, or see where your code appears once it is issued.

Still stuck? Write to samantha@genghis.pro with your order number.