Why is the card issuer asking for my ID?

Your card's issuer asks for ID under its own rules: the issuer, not Genghis, may verify you before you activate, load or cash out the card.

No KYC at checkout: an email address is all we ask for. Some prepaid card issuers may ask for ID when you activate or load the card. That is the issuer's rule. KYC means know your customer: an identity check.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 26, 2026.

Why does the issuer ask when Genghis does not?

Because a bank or an electronic money institution issues the card and sets its own rules. Our AML policy explains that the issuer of a prepaid Visa or Mastercard may ask you to verify your identity when you activate the card, load it or pass a balance threshold.

Which issuers ask, and when?

Per the issuers' terms (checked September 25, 2026):

Before first use: the Prepaid Mastercard at virtualcardredemption.com (identity verification before the card is issued), Bitsa (a verified app account), PCS (ID and address before the first reload), Crypto Voucher (an account and an AML check at first redemption) and Binance gift cards (verified users only).
On a threshold or a trigger: CASHlib (ID may be asked at payment; above 50 EUR per payment, a My CASHlib account), Rewarble (may ask you to verify, and hold a payout until you do) and paysafecard in France (outside online gaming, only with an account and identification).
To refund unused value: Neosurf, CASHlib and paysafecard.
No ID to use the card: the US Visa and Mastercard reward cards and American Express USD, per their agreements; Vanilla Visa Japan, whose SMS step is not an ID check; Neosurf payments, though Neosurf may run checks for some merchants or amounts; CashtoCode vouchers and mobile load PINs.

Can Genghis skip the check or refund me?

We cannot waive an issuer's check, and redeemed codes are not refunded. If you are unsure, write to samantha@genghis.pro with your order number before you redeem. See what each issuer asks at activation.

Does Genghis ever ask for ID?

Only above our purchase limits, and before you pay. Without an account you can buy up to 500 USD in 24 hours and 2,000 USD in 30 days; with a free account, 5,000 USD and 10,000 USD. Above these limits, email samantha@genghis.pro before ordering. We may ask for ID before payment. Read what KYC is, why Genghis might ask for your ID and how much you can buy.

Why does the issuer ask when Genghis does not?

Which issuers ask, and when?

Can Genghis skip the check or refund me?

Does Genghis ever ask for ID?

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