Your order completes as usual, and the extra amount is handled by email, case by case: write to us with your order number and TxID.
A payment above the amount due does not hold up your order. For the difference, write to samantha@genghis.pro with your order number and the transaction hash (TxID), from the email address you used at checkout. A person on our team checks what arrived for your order and handles the extra amount with you by email.
By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.
Will I still get my code?
Yes: the order completes normally. Your code appears on screen as soon as the payment confirms on the network. We also email you a link to it. How long the confirmation takes depends on the coin. If the payment confirmed and you see no code, read what to do when you paid but have no code.
What happens to the extra amount?
We handle it by email, case by case. A person on our team looks at what arrived for your order and replies to you by email.
What should I send you?
What lets us match the payment to your order in one step.
- your order number, from the subject of our order emails (no order number? read how we find your order without it);
- the transaction hash (TxID): see where to find your transaction ID;
- the email address you used at checkout;
- a screenshot of the payment screen, if you still have it open.
We reply within 24 hours on business days.
What if I paid the same order twice?
The second payment is handled the same way, by email, case by case. Send both TxIDs. Read what happens when you make two payments.
How do I send the exact amount next time?
Copy the amount instead of typing it.
- Use "Copy amount" on the payment screen, then paste it into your wallet or exchange.
- Wait for a pending transfer instead of sending another.
- If less arrived than the amount shown, read what to do when your payment says partially paid.
Related questions
- My payment says partially paid. What do I do?
- I made two payments. What happens to my order?
- How refunds work, and in which coin they are paid
Still stuck? Write to samantha@genghis.pro with your order number and the transaction hash (TxID).