If our product page showed the wrong region, you get a full refund; if it showed the right one, the brand's own rules decide what you can do.
Compare the country on the product page with the country of your account on the brand's site. A code that does not activate because our page showed the wrong region is refunded in full. When our page stated the region correctly, the code is not refunded, but some brands accept cards from other countries.
By Claudio Cuccovillo, founder of Genghis. Last updated: October 23, 2026.
Will I get a refund?
Only if the region shown on our product page was wrong. From our refund policy:
- Refunded: "Region shown on our product page was wrong", "Reported within 30 days of purchase".
- Not refunded: "Incompatibility with your region or account, when our product page stated the region correctly", and "Code already redeemed successfully".
Refunds are paid as Genghis Points or in USDT on BNB Smart Chain, 1 to 3 business days after approval. A USDT refund is sent to the email address on your order. Read how refunds work.
What can I try if the label was right?
Check whether the brand accepts the card anyway. Per their help pages (checked September 25, 2026):
- Brands not tied to one country: Netflix takes a card in the same currency as your Netflix bill, and Roblox says all Roblox codes can be redeemed worldwide. Steam converts a code to your wallet currency but warns that a code in another currency may be refused. Read the Netflix, Roblox and Steam redeem guides.
- Account country: change it only after a real move. PlayStation says an account's country or region cannot be changed. Apple asks you to spend your balance before a change, and Google Play allows one every 90 days, only while you are in the new country. See the PlayStation, Apple and Google Play guides.
- Pass it on: give the unredeemed code to someone whose account is in the card's country.
Do not use a VPN to reach another country's store: Steam forbids it and says it can get an account locked.
What should I send you?
Your order number, a screenshot of the error on the brand's redemption page, and the country your account on the brand's site is set to. Write from the email address you ordered with, within 30 days. Read what to check when a code doesn't work.
How do I avoid it next time?
Match the country line on the product page to your account before you pay. Read what the country on a gift card means and how to find cards for your country.
Still stuck? Write to samantha@genghis.pro with your order number.