I paid but haven't received my code. Where is it?

Your code appears on the payment screen once your crypto payment confirms, and we email you a link to it from samantha@genghis.pro.

If you see neither, the payment is usually still confirming, arrived short, or the email went to a different address. Check the five causes below. If your payment confirmed and the code is still missing, write to samantha@genghis.pro with your transaction hash: a person on our team traces it and delivers the code or refunds you.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

Where does Genghis deliver my code?

In two places: on the payment screen, and in an email with a link to the code. The email comes from samantha@genghis.pro and reaches the address you typed at checkout.

• Guest checkout: the code shows in the browser you paid from. The email link works from any device.
• With an account: the code also stays in your order history.
• Never by SMS or to your wallet: we do not send codes anywhere else.

A guest order stays a guest order. Creating an account later with the same email address does not move it into the account, so keep the email with the link.

Why can't I see my code yet?

One of five things is almost always the reason.

1. The payment is still confirming. Your code appears only after the network confirms the transaction, and how long that takes depends on the coin and the network. Check the transaction in your wallet. Read how long a payment takes to confirm.
2. The payment arrived short. If your wallet or exchange took a fee from the amount you sent, less than the quote reached us, and the order does not complete on its own. Read what happens when the amount is wrong.
3. The email is in spam or went to another address. Search your inbox and spam folder for samantha@genghis.pro. A typo in the email field is the most common cause of a missing link.
4. You bought as a guest and then created an account. The order is not in the account. Use the link in the email.
5. The product ran out between your payment and delivery. This is rare. We then offer you another denomination or a refund by email.

Got an email from NOWPayments saying the payment is finished, but no code? That email confirms the payment only. Read what to do when the payment is finished but the order has not updated.

What should I send when I write to support?

Send what lets us find your payment in one step. The order number helps, but it is not required.

• the email address you used at checkout;
• the transaction hash (TxID) from your wallet or exchange;
• the order number, if you have it: it is in the subject of our confirmation email;
• a screenshot of the payment screen, if you still have it open.

Write to samantha@genghis.pro. We reply within 24 hours on business days.

What if you cannot deliver the code?

You get a refund. Refunds are paid in USDT or USDC, or as Genghis Points, 1 to 3 business days after approval. Read how to get a refund and in which coin it is paid, or the full refund policy.

Related questions

• How and when Genghis delivers your code
• My gift card code does not work
• Genghis FAQ

Still stuck? Write to samantha@genghis.pro with your order number or transaction hash.