NOWPayments says my payment is done, but I have no code. What now?

The NOWPayments email confirms your payment only: your code comes from Genghis, on the payment screen and by email from samantha@genghis.pro.

NOWPayments is the third-party processor that handles our crypto payments; its email is not the delivery. Look for the code on the payment screen and for our email with the link, spam folder included. If neither is there, write to samantha@genghis.pro with the NOWPayments email or your TxID: a person traces it and delivers the code or refunds you.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

What is the NOWPayments email?

A payment confirmation from the processor, not a delivery. Crypto payments on Genghis are processed by NOWPayments, a third-party payment processor, and Genghis never holds customer funds. When your payment is finished, NOWPayments tells you so by email. Your code then comes from us, not from them.

Where is my code?

On the payment screen, and behind the link in our code email.

• The payment screen: the code shows there once the payment confirms. As a guest, you see it in the browser you paid from.
• Our code email: the subject is "Your codes for order [order number]", it comes from samantha@genghis.pro, and it carries a link to your code. Search your spam folder too.
• The address you typed: a typo in the email field sends the link elsewhere. Read what to do if you entered the wrong email address.
• Your order history: if you were signed in when you paid, the code also stays there.

Got only our order confirmation email? Read why the confirmation can arrive before the code. Closed the page? Read how to get your code back after closing the page.

Why can the code take longer after the payment is done?

Because a person checks the order first, or, rarely, the product ran out. Most orders are delivered automatically; a small share is checked by hand before delivery. Read why an order is under review. If the product runs out between your payment and delivery, we offer you another amount of the same card or a refund. Read what happens when a product runs out after you pay.

What should I send you?

Whatever lets us find your payment in one step. The order number helps, but it is not required.

• the NOWPayments email, forwarded, or the transaction ID (TxID) from your wallet or exchange;
• the email address you used at checkout;
• the order number, if you have it: it is in the subject of our emails.

No order number? Read how we find your order without one. Write to samantha@genghis.pro: a person on our team traces the payment and delivers the code or refunds you. We reply within 24 hours on business days.

Related questions

• How and when you get your code
• I paid but haven't received my code

Still stuck? Write to samantha@genghis.pro with your order number.