Why doesn't my order show in my account?

An order placed as a guest stays a guest order: creating an account later with the same email address does not move it into the account.

Your order history lists the orders you placed while signed in. For a guest order, the code is on the payment screen in the browser you paid from, and the link in our code email works on any device. If you were signed in when you paid, check that you are now signed in with the same email address.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

I bought as a guest and signed up later. Can the order move into my account?

No. Signing up after the purchase, even with the email address you used at checkout, does not attach earlier guest orders to the account. Keep the email with the link to your code: for a guest order, that email is your copy.

Where do I find my code without the account?

In our code email, with the subject "Your codes for order [number]". It comes from samantha@genghis.pro, so search your inbox and spam folder for that address. If you cannot find it, read how to get your code back after closing the page.

What does a guest order miss out on?

Genghis Points and the order history. Points are earned only on orders placed while signed in, so a guest order earns none. See how Genghis Points work.

How do I make sure my next order shows up?

Create an account once, then sign in before every purchase.

1. Select "Sign in" at the top right of any page, then "Create account". You need an email address and a password.
2. Sign in before you pay for your next order.
3. Pay as usual. The order and its code stay in your order history, and the order earns Points.

Paid and see no code at all, in the account or by email? Read what to do when you paid but have no code, or see how and when you get your code.

Still stuck? Write to samantha@genghis.pro with your order number.