How do I send crypto safely without losing it?

Copy the address from the payment screen, send on the network you picked at checkout, add the tag if asked, and send the exact amount shown.

A confirmed crypto transfer cannot be reversed, so every check happens before you press send. Paste the address rather than typing it, and check all of it. Let your wallet's fee come on top of the amount. Keep the transaction ID (TxID) until your code arrives: it is how we find your payment if anything goes wrong.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 26, 2026.

Why can't a crypto payment be undone?

Because a confirmed transfer is final on the blockchain, and only the recipient can send the funds back. Bitcoin.org says transactions are irreversible once confirmed and only the recipient can refund; the XRP Ledger and Algorand describe their confirmed transfers as final too (checked September 25, 2026).

Coins sent on the wrong network can be lost: that is a blockchain limitation, not a Genghis policy. Read what happens when crypto goes to the wrong network.

How do I copy the address safely?

Use "Copy address" or scan the QR code, then check the whole address after you paste it.

• Paste, never type. Solana addresses have no checksum, so a typo cannot be caught by the format alone, according to Solana's documentation.
• Check all of it. Bitcoin.org advises checking the full receiving address, and MetaMask's help center warns about address poisoning scams. Take the address from the payment screen, never from your wallet's history.
• Use this order's address. Each payment address belongs to one order, so never reuse the address from an earlier purchase.
• Pay only on www.genghis.pro. Read how to spot a fake Genghis site, email or support account.

How do I make sure the network matches?

Pick the same network in your wallet or exchange as at checkout. The checkout says it plainly: "Pick the network your wallet sends from: a transfer on the wrong network is lost."

The address does not tell you the network. The same 0x address works on Ethereum, BNB Smart Chain, Base, Arbitrum and other Ethereum-style networks, according to ethereum.org, so the network you select in your wallet decides where the coins go. Exchanges often label Tron, Ethereum and BNB Smart Chain as TRC20, ERC20 and BEP20. Read what to check when you pay from an exchange.

When do I need a memo or tag?

Only for coins that ask for one: at Genghis checkout, XRP, Sei, Terra and Terra Classic, as of September 25, 2026.

These coins carry a "Needs a tag" label, and the payment screen shows the tag above the address with a "Copy tag" button. The warning there reads: "A deposit sent without the tag cannot be recovered by us or by anyone else." Wallets and exchanges call the field memo, tag or destination tag. Read which coins need a memo or destination tag and how to pay with XRP.

Why must I send the exact amount?

Because the order completes only when the full amount arrives.

• Less than the amount: the order does not complete on its own. Read what to do when your payment says partially paid.
• More than the amount: the order completes normally, and the extra is handled by email, case by case. Read what happens when you send more.
• Sending fees: if your wallet or exchange charges a sending fee, choose "recipient gets the full amount" or add the fee on top, so the full amount arrives.
• The quote: the quote holds for about 20 minutes; the rate is not locked. If it expires before you send, the address stays valid: tap "Get a new quote".

Should I send a test amount first?

Not to a Genghis payment address: a test amount is a short payment, and the order does not complete on its own.

A small first transfer makes sense between your own wallets and accounts, as Ledger's help center suggests (checked September 25, 2026). For a payment here, check the address and the network twice instead, or let a wallet button fill them in. "Open in wallet" does it on a phone, and on a computer some networks let your wallet sign the payment. Read which coins let you connect your wallet and how to pay from the wallet app on your phone.

What else can make a transfer fail?

Three things: too little of the network's own coin for the fee, a transfer that expires before it lands, or one that never reaches the payment.

• Fee coin: tokens such as USDT and USDC pay their fee in the network's coin, so keep some ETH, BNB, SOL or TRX next to them. On Ethereum, the fee is paid even when a transaction fails, according to ethereum.org.
• Solana timing: a Solana transaction that has not landed within about 60 to 90 seconds is dropped and must be signed again, according to Solana's documentation.
• Your wallet says sent, the screen says nothing: the payment screen then reads "Your wallet reported sending it, but the transfer has not reached this payment. Write to us about this order before you pay again." Do not pay twice.

What should I keep after sending?

The transaction ID (TxID), until your code arrives. Your wallet shows it in the transfer's details, and an exchange shows it in its withdrawal history. It is what we use to trace your payment. Read where to find your transaction ID and what to do when a payment is stuck on pending.

Related questions

• How buying with crypto on Genghis works
• What network fees are and who pays them
• What a crypto wallet is, and which one you can pay with
• How to buy gift cards with USDT
• How to buy gift cards with Solana
• Every coin and network we accept

Still stuck? Write to samantha@genghis.pro with your order number and the transaction hash (TxID).