I closed the page before I saw my code. How do I get it back?

Open our email with the subject "Your codes for order [number]": its link takes you back to your code on any device.

The code email comes from samantha@genghis.pro and goes to the address you typed at checkout. If you were signed in when you paid, the code also stays in your order history. No email? Check your spam folder and the address you typed. If the payment confirmed and you still find nothing, write to us.

By Claudio Cuccovillo, founder of Genghis. Last updated: September 25, 2026.

Does closing the page stop my order?

No. Delivery starts when your payment is marked as finished, not when the page is open. Once the payment confirms, the code is issued and we email you the link, whether or not the payment screen is still open.

Which email has the link?

The code email, not the receipt. The receipt confirms the order; the code email follows once the code is issued. Read why the confirmation email has no code.

Can I see the code in my account?

Only if you were signed in when you paid. A guest order does not move into an account you create later. Read why an order does not show in your account.

I can't find the email. What should I check?

• Your spam or junk folder. Search for samantha@genghis.pro.
• The address you typed at checkout. A typo sends the link somewhere else. Read what to do after entering the wrong email.
• Your payment. If it has not confirmed yet, the code has not been issued. Read how long delivery takes.

If your payment confirmed and none of this helps, write to samantha@genghis.pro from your checkout email address with the transaction ID (TxID). A person on our team finds the order and sends you the link again. See also how and when you get your code.

Still stuck? Write to samantha@genghis.pro with your order number.